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Welcome to ILM Surplus FZE. Your satisfaction is our priority.
You may request a return or exchange within 30 days of the delivery date. Returns requested after this period may not be accepted.
The item must be unused, in original condition, and include all packaging/labels.
Non-returnable:
Contact us within 7 days of delivery with photos/videos. We offer:
Once inspected, refunds are issued to the original payment method within 7–10 business days.
Customer pays return shipping unless the item is defective. A restocking fee may apply for large or unpackaged items.
You can choose store credit for future purchases. These credits do not expire unless stated otherwise.
Our support team is here to help you with your return.
